Admin Setup
- What happens to a pending reimbursement when an employee is terminated?
- Can an Admin Switch to an Employee Role? Or can an Admin Skip the Benefit Entirely?
- My employee never received their invite
- My Employee Was Set as Admin by Accident — How Do I Fix It?
- How do I resend an employee's invite or sign-in email?
- How do I add, edit, or remove a beneficial owner and certify ownership?
- How do I edit an employee's details?
- How do I resubmit controller or business information during a verification retry?
- How do I add another admin to my account?
- Can I add someone who isn't an employee — like an accountant or bookkeeper — to my StretchDollar account?
- Someone else, or an employee, set up our account as the admin. How do I take it over?
- Can I reset an employee's benefit selection so they can start over?
- Why doesn't the reimbursement amount match the proof of coverage?
- Onboarding as an International Company
- How do I book a kick-off call or admin training with StretchDollar?
- Account Setup: verifying your business, step by step (setup guide)
- Bank Setup: connecting your company bank account (setup guide)
- Building your flat-rate ICHRA policy (sign-up guide)
- Billing setup: activating your policy and paying for StretchDollar (sign-up guide)
- Business details: what to enter and why (sign-up guide)