My Employee Was Set as Admin by Accident — How Do I Fix It?

When you add a team member in the Benefits Portal (Add Employees → Add Employee), one of the fields you fill in is Role, with two options: Admin or Employee. If this was accidentally set to Admin for someone who should just be a regular employee, here's what that means and how to fix it.

Why it matters

Admin access isn't just a label — it gives that person visibility into company-level information and the ability to take company-wide actions, such as viewing other employees' enrollment and reimbursement details, approving or rejecting reimbursement requests, and managing company and billing settings. If someone who shouldn't have that access currently does, it's worth fixing promptly.

How to check someone's current role

1. From the left navigation, select Add Employees.
2. Find the employee in the list and click into their record.
3. Check the Role field — it will show either Admin or Employee.

How to fix it

1. Open that employee's record the same way (Add Employees → click their name).
2. Change the Role field from Admin to Employee.
3. Save your changes.

If they've already taken admin actions

If this person may have already approved a reimbursement, changed a setting, or taken some other admin-level action while their role was set incorrectly, email support@stretchdollar.com with their name and roughly when the role was set. Our team can help you review what happened and confirm nothing needs to be undone.

Avoiding this next time

The Role field defaults to whatever was last selected when adding a new employee — it's easy to miss if you're adding several people in a row. It's worth double-checking the Role dropdown each time before clicking Save & Invite, especially if you just finished adding another Admin.