My Employee Was Set as Admin by Accident — How Do I Fix It?

If someone has admin access who shouldn't, our support team can remove it. There isn't a setting in the portal to change someone's role, so email us and we'll take care of it.

How to remove someone's admin access

Email support@stretchdollar.com with:

The person's name and the email on their account
Why their access should be removed (for example, it was given by mistake, or they're leaving the company)
Who the admin should be going forward, if they're the only one

We'll remove their admin access, usually within one business day, and let you know when it's done.

What happens to them

They stay on your account as an employee. Their benefit, reimbursements and enrollment don't change.
They lose access to the Company Portal, including employee details, reimbursement approvals and billing.

Is the admin leaving your company?

Admins can't be deactivated from the portal. Email us first so we can remove their admin access, then deactivate them from Employees like any other employee.

If they're the only Admin, tell us who's taking over the Admin role in your Company account so we can set that person up first.

If they already took admin actions

If this person may have approved a reimbursement, changed a setting or taken another admin action, tell us roughly when they had access. We'll help you review what happened and confirm nothing needs to be undone.