How to Approve or Reject an Employee Reimbursement Request

When an employee submits a reimbursement (auto or one-time), their admin needs to approve or reject it before funds are released. Here's how:

1. Log in to your Benefits Portal.
2. Click Reimbursements in the Admin view.
3. Choose Approve or Reject for each pending request.

You'll get an email notification whenever a new reimbursement is waiting on your approval. Approving before the 25th of the month helps it land in the current payment cycle — see Why Your Auto-Reimbursement Timing Matters: The 25th Rule for the full schedule.

Heads up: once you approve, the employee's Auto-Reimbursement setup moves to Active — but each month's individual payment still starts as Pending until it actually runs. Seeing an employee's setup as Active while that month's payment shows Pending is expected, not an error, right up until the payment date. See What Do Reimbursement Statuses Mean? for the full breakdown. If a payment is still Pending well past the expected date, contact support@stretchdollar.com with the employee's name and the reimbursement date so our team can look into it.