How to Approve or Reject an Employee Reimbursement Request

When an employee submits a reimbursement (auto or one-time), their admin needs to approve or reject it before funds are released. Here's how:

1. Log in to your Benefits Portal.
2. Click Reimbursements in the Admin view for one-time requests, or Auto Reimbursements for auto-reimbursement setups.
3. Choose Approve or Reject for each pending request.

You'll get an email notification whenever a new reimbursement is waiting on your approval. A one-time request is paid as soon as you approve it. When you approve an auto-reimbursement setup, the plan's first month is paid right away (as long as that month hasn't already passed), and after that payments run on the 25th (the 16th for employees who live in Massachusetts or Rhode Island) — see Why Your Auto-Reimbursement Timing Matters: The 25th Rule for the full schedule.

Heads up: once you approve, the employee's Auto-Reimbursement setup moves to Active — and each month's payment appears on Reimbursements. Auto-reimbursement payments are sent as soon as they're created, so a monthly payment that still shows Pending means the transfer didn't go out, usually because of a bank or account setup problem. Once the problem is fixed, you can click Approve on that row to send it. See What Do Reimbursement Statuses Mean? for the full breakdown. If a payment is still Pending well past the expected date, contact support@stretchdollar.com with the employee's name and the reimbursement date so our team can look into it.