My employee never received their invite

If you're an admin: here's how to troubleshoot before resending an invite:

1. Double-check the email address for the employee — a typo is the most common cause. Go to Employees in the Company Portal and confirm the address on file. See How to add or remove an employee to review or correct it.
2. Ask your employee to check their spam or junk folder — invite emails sometimes land there.
3. Resend the invite — on the Employees table, open the employee row's ⋯ actions menu and choose Send sign-in email. You can also follow How can I resend my employee invite email? for more detail.

If you're the employee: ask your admin to confirm the email address they have on file for you is correct, and to resend the invite. Be sure to check your spam folder too before reaching back out.

Still nothing after resending with a confirmed correct email address? Contact support@stretchdollar.com with the employee's name and email so we can check whether the invite is actually being delivered on our end.