Can I reset an employee's benefit selection so they can start over?

Need an employee to start over with their benefit choices, for example because they waived by mistake or want to accept instead? Here's what you can and can't do as an admin.

Can I reset an employee's selections myself?

No. Admins can't reset an employee's benefit selection from the Employer Portal. Resending their invite helps them get back into their account, but it doesn't clear the choices they've already made. See How do I resend an employee's invite or sign-in email?

How to get it done

Email support@stretchdollar.com with:

• The employee's name and the email on their account
• What they chose and what they want to change (for example, from waived to accepted)
• If it's outside their shopping window, the qualifying life event and its date

When a change is possible

• During the employee's shopping period (right after their benefit starts), we can switch them between waive and accept.
• After the shopping period ends, they'll need a qualifying life event, such as getting married or losing other coverage, or they can change at the next plan year.

See How do I change my benefit selection (from waive to accept or vice versa)? and What is a qualifying life event (QLE)?