Why Was My Reimbursement Declined? What To Do Next
Note: "Declined" or "Rejected" here refers to your Auto-Reimbursement setup or a specific reimbursement request being turned down — not a payment that already started processing. If a specific month's payment is missing instead of a request being declined, see My Auto-Reimbursement Payment Didn't Arrive. Full status definitions: What Do Reimbursement Statuses Mean?
Each reimbursement request—whether it's an Auto-Reimbursement enrollment or a One-Time Reimbursement—is made at your employer admin's discretion. If your request wasn't approved, it's usually because of one of the following:
- Your proof of coverage document didn't clearly show your name, plan dates, or premium amount
- Your document didn't confirm that you're enrolled in a qualifying 12-month health plan
- You're currently receiving a premium tax credit (subsidy), which means that plan isn't eligible for StretchDollar reimbursement
- The request was for something outside a health, dental, or vision plan premium
What to do next:
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Log in and check the rejection reason in your portal. The portal is your quickest source of information.
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Fix the issue and submit a brand-new reimbursement request. There isn't a "resubmit" or "appeal" button on the original request, and both one-time requests and AR enrollment require a fresh submission.
- If you're not sure why your request was declined, reach out to your admin directly, or contact us at support@stretchdollar.com.