My Auto-Reimbursement Payment Didn't Arrive
Bank processing times vary. Allow until the 3rd business day of the month before escalating.
If it still hasn't arrived, check:
- Your bank account is still connected and active.
- Your admin confirmed the reimbursement was approved before the 25th.
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Your StretchDollar Auto-Reimbursement tab for any flags or holds.
Was I supposed to be reimbursed for the month?
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For your first premium payment, also known as your binder payment, you will need to pay the amount due yourself, in order to be reimbursed. As a result, you'll be able to provide Proof of Coverage to submit an Auto-Reimbursement.
- For all following premium payments after the binder payment, you will be receiving your monthly reimbursement - via Auto-Reimbursement - on the 1st of the month, or within 1-3 business days.
If you still haven't received your Auto-Reimbursement, contact support@stretchdollar.com.