My bank isn’t listed. What do I do?

If your bank isn't among the ones listed in the integration screen when connecting your bank account in the Benefits Portal, there is a manual way to link your account. Let's walk through the steps.

How to manually add your bank account

  • Once you click the Connect Bank button in your StretchDollar Benefits Portal, a screen referring to Plaid will pop up. 
  • Click continue and a new screen will open that lists bank institutions. On this screen, click the bottom link: Link with Account Numbers.  (See image below)

Screenshot with list of banks in plaid integration

  • Next, you’ll be asked to add your routing number, bank account, and name. (Below is a sample screen.)

  • The last screen will ask you to authorize a deposit of $0.01. The reason for this is to confirm that the correct information was entered and to provide a code that will be your final piece of authentication information. (As we said earlier, we take security seriously!)

  • Return to your bank account to see the transaction. The deposit will include a 3-letter code, which is your final security piece to link your account. The transaction may take up to 24 hours to appear in your account. 

  • Once you have the 3-letter code, return to your Benefits Portal and click “connect bank.” This code is your final security piece to link your account. Your bank should now be connected!

Still having trouble connecting your bank? Contact our support team at

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