How do I add a credit card for billing?
Your StretchDollar monthly fees are paid by card. Your employees' reimbursements move by bank transfer, from the business checking account you connect in Bank Setup.
Billing is handled securely by Stripe, our subscription payment partner.
Can I pay by bank account?
No. Monthly fees are paid by card. Bank transfers are used for your employees' reimbursements, from the account you connect in Bank Setup.
Your card isn't charged at sign-up. The first charge happens when your plan becomes active.
How to add or change a payment method
- Log in to your StretchDollar Company Portal.
- Click Billing in the left navigation.
- Click Edit Billing Info. If you haven't added billing yet, the button says Add Billing Info.
- In the Stripe window, click Add payment method and enter your card details.
- Make the new card your default payment method. You can then remove the old card if you like.
Which account should I use?
Use a business credit or debit card for your monthly fees. For reimbursements, connect your business checking account in Bank Setup. Don't use a personal account or a Health Savings Account (HSA).
Important: Billing is not the same as Bank Setup
StretchDollar uses two separate payment connections. Each one has a different job.
|
|
Billing | Bank Setup |
|---|---|---|
| What it pays for | Your StretchDollar subscription (for most businesses, $100 a month plus $25 per enrolled employee, billed on the 1st. See Pricing update for legacy and grandfathered accounts.) | Your employees' premium reimbursements, withdrawn on the 25th (the 16th for employees who live in Massachusetts or Rhode Island) |
| Where to find it | Billing tab | Bank Setup tab |
| Payment options | Credit or debit card | Business checking account only (not personal, savings or an HSA) |
| Handled by | Stripe | Plaid and our payment partner, Dwolla |
Billing takes a card, and Bank Setup takes your business checking account. Connecting a bank in Bank Setup doesn't pay your subscription.
Frequently asked questions
Why does Billing only take a card?
Monthly fees are paid by card. Bank transfers are used for your employees' reimbursements, from the account in Bank Setup. Your card isn't charged until your plan becomes active.
Can I pay my monthly fees from the bank account I connected in Bank Setup?
No. That account funds your employees' reimbursements only. Your monthly fees are paid by card in Billing.
I added my bank in Billing. Why aren't reimbursements working?
Billing only pays your subscription. Reimbursements are funded from the account you connect in Bank Setup. Make sure that's connected and your account verification is complete.
What are these charges on my statement?
Subscription charges are the $100 monthly platform fee plus $25 for each employee enrolled in a plan (including employees who take a marketplace subsidy with our help), billed on the 1st. Reimbursement withdrawals are separate and match what you approved. See How much does StretchDollar cost?
Where are my invoices?
Go to Billing, click Edit Billing Info, and look under Invoice History. See How can I manage my billing?
Need help?
Ask in the help window, or email us at support@stretchdollar.com.