Why is my account stuck on “Verifying”? Troubleshooting Account Verification

After setup, you may receive an email titled “ACTION REQUIRED: Verifying your StretchDollar Account.” This means our banking partner, Dwolla, needs to confirm your business's identity before funds can move through your account. This is a standard part of setup for business bank accounts — not a sign that something went wrong. Below is what's actually happening behind the scenes and what usually resolves it fastest.

The two most common reasons an account gets stuck

We need corrected information (most common). Dwolla's first identity check didn't match its records — often because the legal business name, EIN, or Controller's SSN doesn't exactly match IRS or bank records. You get exactly one more attempt to fix this, so it's worth double-checking every field against your official business documents before resubmitting. Resubmitting the same information a second time will not change the result.
We need a document. Instead of (or after) a failed information check, Dwolla may ask for a photo of an ID or a business document (like an EIN letter). Once uploaded, review typically takes 1–2 business days. Make sure the image is in color, well-lit, uncropped, and not expired — blurry or partial images are the most common reason a document gets rejected and the process restarts.

Who needs to be listed — this trips people up

The person who signs up as your StretchDollar Admin isn't automatically the person Dwolla verifies. For LLCs, corporations, and partnerships, Dwolla also requires the information of a Controller — a CEO, CFO, General Partner, President, or similar — even if that's the same person as the Admin. If verification seems stuck with no clear error, confirm that Controller information was actually submitted, not just the Admin's.

If anyone owns 25% or more of the business, they also need to be added as a beneficial owner and individually verified — and the Admin still has to complete a separate confirmation step afterward. A business can show every owner as verified and still be blocked if that final confirmation step was skipped.

If your business was formed through an online service (common for small or remote employers)

If your LLC was set up through a formation service (for example, a registered agent in Delaware or Wyoming), Dwolla may reject the address on file because it belongs to the registered agent, not your actual business. If this happens, update the business address to your real place of business, or — if you operate remotely with no physical office — use the home address of the Controller or a beneficial owner instead.

What to expect

Most accounts clear within 1–2 business days once correct information or a valid document is submitted. If it's been longer than that, or your account shows no path forward at all (no request for new info, no document request), the account may require manual review on Dwolla's side — this can't be sped up from our end, but we can check on it for you.

When to contact us

Email support@stretchdollar.com with a screenshot of the exact message you received. It helps if you can tell us: (1) whether you were asked to resubmit information or upload a document, (2) whether your business has more than one owner, and (3) whether your business was formed through an online registered-agent service. Our team can see the specific reason on our end and help correct it directly.