Will I be charged for canceling my account?
No. We never charge a fee to cancel. But depending on when you cancel, you may still see a final round of charges for the time your plan was active.
Charges you may still see after canceling
- Your final month of reimbursements. Auto-reimbursements for next month are collected from your bank account around the 25th. If you cancel after that run, your employees stay covered through the end of next month, and that month's reimbursements still go out.
- Your platform fee through your coverage end date. Your subscription ends on the date shown when you cancel. You won't be billed for months after that.
How to avoid an extra month
Cancel before the 25th of the month. Your plan then ends on the last day of the current month, and no reimbursements are collected for next month. The cancellation screen shows your exact coverage end date before you confirm. See Can I cancel our StretchDollar benefits plan?
Please note: Terminating all of your employees doesn't cancel your account. Your platform fee continues until you cancel your ICHRA policy from the Company page.
Still being charged after you canceled?
Chat with us live during business hours (fastest option) or email support@stretchdollar.com with the date and amount of the charge. We'll look into it. See What is StretchDollar's refund policy?