Can I cancel our StretchDollar benefits plan?

Yes. You can cancel your StretchDollar ICHRA plan at any time, with no cancellation fee, and you can do it yourself from the Employer Portal.

How to cancel

1. Log in to your Employer Portal.
2. Click Company in the left-hand menu.
3. At the bottom of the page, click Cancel ICHRA Policy.
4. Review the date your employees' coverage ends, choose a reason for canceling, and confirm.

Only an admin can cancel. If you're not the admin on your account, ask your admin, or see Someone else set up our account as the admin. How do I take it over?

Before you cancel

• Approve or reject any pending one-time reimbursement requests first. The Cancel ICHRA Policy button stays grayed out until there are none left. See How do I approve or reject a one-time reimbursement claim?
• Add personal emails for your employees if we ask. We use them to reach employees about their coverage and tax forms after their work email stops working.

When does coverage end?

The confirmation screen shows the exact date before you confirm. In most cases:

• If you cancel before next month's auto-reimbursements have run, coverage and reimbursements end on the last day of the current month.
• If next month's auto-reimbursements have already run (they're collected around the 25th), coverage continues through the last day of next month. That month's reimbursements still go out to your employees.

What happens after you cancel

• Monthly auto-reimbursements stop after the coverage end date.
• Your employees get an email telling them when their benefit ends.
• If you work with a broker or partner, they're notified too.
• Your StretchDollar subscription ends on the coverage end date. You won't be billed for months after that.
• We'll email you next steps, including how to get your tax information later.

Please note: Removing or terminating all of your employees does not cancel your plan. Your account stays active, and your platform fee continues until you click Cancel ICHRA Policy. See Will I be charged for canceling my account?

Need help?

If the button is grayed out and you don't have any pending requests, or if you'd rather we handle it, chat with us live during business hours (fastest option) or email support@stretchdollar.com.